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As natural products, each plant is unique. To ensure your satisfaction, we will contact you via WhatsApp within 48 hours of your order to share details about your specific plant and coordinate delivery.
由於植物是天然產品，每株形態皆獨一無二。為確保您滿意，我們將於您下單後48小時內透過WhatsApp與您聯絡，確認您將收到的植物並安排送貨細節。
Pre-ordered products will be ready for self-pickup or delivered within 21 working days after the order is confirmed normally.
預訂產品一般會於訂單確認付款後21個工作天內安排送貨。
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Enjoy free direct delivery to your home or office anywhere in Hong Kong (excluding remote areas and outlying islands). It’s effortless elegance, with no hidden costs.
享有免費直送服務（偏遠地區及離島除外），優雅直達府上或辦公室，無需額外費用。
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Root Studio
Room 57, 4/F
Sino Industrial Plaza
9 Kai Cheung Road
Kowloon Bay, KowloonMonday - Friday
12:00pm-7:00pm*Opening time may be subject to change
Root 工作室
九龍灣啟祥道9號
信和工商中心4樓57室週一至週五
下午12時-7時*開放時間可能會有變動
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Never wonder if you're caring for your plant correctly. We provide dual support: a personalized 15-30 minute onboarding consultation with your delivery for direct guidance, plus a simple, elegant care card with every shipment for quick tips and reminders.
我們提供雙重保障，徹底消除您的養護疑慮：配送將享有15-30分鐘的專業上門養護指導及附贈精美養護指南卡，為您提供清晰的日常護理指引。
Please note that this personalised service is exclusive to our direct deliveries or self-pickup to guarantee quality and is not available for orders fulfilled by third-party courier services (eg. Lalamove , Gogovan).
請注意，此個人化服務為保證質量，僅適用於我們團隊的直接配送及自取服務，不適用於經第三方物流公司（如：Lalamove、Gogovan）的訂單。
For detailed care instructions for different plants, please visit our Journal page.
如需了解不同植物養護指引詳情，請瀏覽 Journal 頁面。
