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As natural products, each plant is unique. To ensure your satisfaction, we will contact you via WhatsApp within 48 hours of your order to share details about your specific plant and coordinate delivery.
由於植物是天然產品，每株形態皆獨一無二。為確保您滿意，我們將於您下單後48小時內透過WhatsApp與您聯絡，確認您將收到的植物並安排送貨細節。
Products will be ready for self-pickup or delivered within 10 working days after the order is confirmed normally.
如非預訂產品，產品一般會於訂單確認付款後10個工作天內安排送貨。
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We do offer delivery service for our plants. Yet, currently, we only ship within Hong Kong (excluding remote areas and outlying islands). We do not offer international shipping.
目前我們只能在香港境內發貨（偏遠地區及離島除外），暫不提供國際配送服務。
Direct Delivery by Root Team
Kowloon HK$300
Hong Kong Island & New Territories HK$500
Root團隊直送服務
九龍 HK$300
香港島及新界 HK$500
Third-party Courier Service Alternatives
For small plants only:
Lalamove / Gogovan (Paid by recipient)
第三方物流公司送貨服務
只限小型植物：
Lalamove / Gogovan（由收件人付費）
For detailed information, please visit our FAQs page.
如需了解詳情，請瀏覽 FAQs 頁面。 -
Root Studio
Room 57, 4/F
Sino Industrial Plaza
9 Kai Cheung Road
Kowloon Bay, KowloonMonday - Friday
12:00pm-7:00pm*Opening time may be subject to change
Root 工作室
九龍灣啟祥道9號
信和工商中心4樓57室週一至週五
下午12時-7時*開放時間可能會有變動
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Never wonder if you're caring for your plant correctly. We provide dual support: a personalized 15-30 minute onboarding consultation with your delivery for direct guidance, plus a simple, elegant care card with every shipment for quick tips and reminders.
我們提供雙重保障，徹底消除您的養護疑慮：配送將享有15-30分鐘的專業上門養護指導及附贈精美養護指南卡，為您提供清晰的日常護理指引。
Please note that this personalised service is exclusive to our direct deliveries or self-pickup to guarantee quality and is not available for orders fulfilled by third-party courier services (eg. Lalamove , Gogovan).
請注意，此個人化服務為保證質量，僅適用於我們團隊的直接配送及自取服務，不適用於經第三方物流公司（如：Lalamove、Gogovan）的訂單。
For detailed care instructions for different plants, please visit our Journal page.
如需了解不同植物養護指引詳情，請瀏覽 Journal 頁面。
